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Warranty Information

At Caluful Mattress, we are committed to providing the highest quality products that have gone through extensive testing and inspection in order to ensure that you receive a healthful night’s sleep. Diamond’s commitment to quality and comfort has led us to offer industry leading warranties on all mattresses and foundations.  


●What to Expect  
●The Proper Frame  
●Warranty Guidelines & Coverage Details  
●What is Covered Under the Warranty  
●What is Not Covered Under the Warranty  
●How to Make a Claim  
Adjustment Period: As with a new pair of shoes, after so many uncomfortable years on your old bed, it may take time for your body to get accustomed to your new gel memory foam mattress. This period of adjustment varies, from as brief as one week, but normally takes 2 to 4 weeks to get fully used to your new mattress as your muscles and joints recondition themselves.  
Body Impressions: The comfort layers of a mattress naturally conforms to your body and often results in impressions. These body impressions are normal and therefore do not mean the mattress is defective.  

*To prevent excess body impressions you must rotate your mattress – whether it is “one-sided” or “two-sided."  

body impression

A “body impression” occurs when the comfort layers of a mattress naturally settle and conform to an individuals unique body.


Sagging

“Sagging” is often caused by an improper foundation or frame.


A stable, supportive frame is necessary in the prevention of sagging. To comply with the warranty queen and king size mattresses must be on a frame that has solid center support. The queen must have at least one center leg, and the king must have at least two legs to ensure proper bed support. Make sure that all legs are level.  

Queen frame
King frame
hardwood frame

Queen frame with one leg center support.


King frame with two legs on center support.


A hardwood frame should have a minimum of 5 cross slats and a center leg for center support.


Guidelines  
●Replacement of one piece of your mattress does not mean the other piece will be automatically replaced.  
●Prior approval must be received before returning your product to a CalufulMattress dealer or factory.  
●All transportation costs must be paid by the purchaser of the mattress and/or foundation  
●In the event the original store of purchase is no longer in business, CalufulMattress will try to find an alternative to help as a courtesy, but this is not a guarantee.  
Warranty Coverage Details  
●The warranty is effective whether the mattress is purchased with matching foundation, or either mattress or foundation is purchased separately. However, use of an improper foundation may cause damage to the mattress and voids this warranty.  
Caluful Mattress maintains sole discretion regarding the repair or replacement of products. Your product will be repaired or replaced without charge according to the terms set forth in this warranty, should the defect be due to faulty workmanship or structural defects. Charges will be applied for items not covered by the warranty, such as the mattress fabric and handles.  
●This warranty is valid only for the original purchaser, and valid only for residential use. Contract and commercial usages are not covered by this warranty.  

Manufacturing defects related to component materials or construction “defects”:  


Mattress  
●There are 3 levels of coverage that varies depending on the model purchased:  
1.  Standard: 20 Year Limited Non-Prorated, body impressions greater than 1-1/2 inches  
2.  Direct Contact: 20 Year Limited Non-Prorated, body impressions greater than ¾” (.75”)  
3.  Direct Contact GEL: 25 Year Limited Non-Prorated, body impressions greater than ¾” (.75”)  
●Coils or wires that are loose or protruding through the fabric  


Foundation  

●Splitting wood, loose or sagging beams  
●Wood or metal protruding through the fabric  

This warranty does not cover claims resulting from:  

●Normal Body Impressions (1-1/2“ or less for standard mattresses or .75” or less for Direct Contact mattresses with DC warranty Code. See warranty for details.).  
●Damage due to soiling, stains, burns, or unsanitary condition.  
●Comfort level / preference of firmness.  
●Structural damage caused by an incorrect bed frame.  
●Damage due to an incorrect or old foundation.  
●Damage due to improper care of your mattress and misuse  (see Mattress Guide for details.).  
●Clearance bedding, “as is” bedding, or floor models.  
●Damage or bending of border rods or the spring unit, which is cause by improper handling.  
●Bed handles and Cover fabrics.  

There are a few simple steps to quickly make a claim and resolve any issue that arises and is covered under the 20 Year Limited Warranty.  




Corporate Info

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